Customer Testimonials

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Google Jan 28, 2023

Great service. Nikki’s always a joy to work with

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DealerRater Jan 28, 2023

Very professional kept me updated I was very pleased with David and shelor motor mile service

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Google Jan 27, 2023

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Google Jan 26, 2023

The were fast, professional, on time, and good with communication!

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Google Jan 26, 2023

I was very pleased with the attention to detail and the friendliness of the employees.

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DealerRater Jan 25, 2023

Great service and they followed up to make sure I was satisfied with my visit, which I was!

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Google Jan 25, 2023

My service advisor, Jordan was very kind, professional and knowledgeable. What an excellent representative for MM Ford.

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Google Jan 24, 2023

David Moye was very nice and professional. He got my Suv back to me in a very timely manner.

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Google Jan 22, 2023

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Google Jan 20, 2023

Stacey Arnold is wonderful as always!

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Google Jan 20, 2023

Great service and great communication! We worked with David the Service Manager and he was great!

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Google Jan 19, 2023

So happy with our service and excited about our new car!!

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DealerRater Jan 19, 2023

Awesome is all I can say. From the Internet Department to Ford sales we were very pleased. Its a pleasure to do business with a team that appreciates you. Randy Marshall always is patient and listens to us. Thank You

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Google Jan 18, 2023

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Google Jan 18, 2023

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Google Jan 18, 2023

Davit was extremely professional and communicated well throughout the process will definitely return for all my service needs

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DealerRater Jan 17, 2023

Great until now. This service was terrible. Did not fix problem with rear hatch opening. Told me they could when I called. Drove 40 minutes each way to bring it to them. Said they could not fuplicate problem and dropped it. Then had problems picking up car. Only one person working checkout. Only one person working in Ford area. Explorer is almost unusable. Rear hatch opens on its own. Do not trust it to haul cargo do not trust it to haul grandkids or dog. Do not trust it to use a bike rack Did it again This morning.

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Google Jan 17, 2023

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Google Jan 15, 2023

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Google Jan 14, 2023

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Google Jan 14, 2023

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Google Jan 14, 2023

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Google Jan 13, 2023

David is the kindest person to work with. He is clear, thorough, and makes you feel like a friend. Very trustworthy.

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Google Jan 13, 2023

Very good people and very helpful Love them

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Google Jan 13, 2023

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Google Jan 13, 2023

Great service

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Google Jan 12, 2023

Hi Jack..Thank you for the time you took to look into our issue with our tires.. With our coupon in our new car package, military discount and the claim filed with Michelin Tires we were very satisfied with the outcome. Our new tires look great! This was another happy outcome by dealing with Shelors.. This is the 5th vehicle we have purchased and I believe our needs will always be met there.. You personally did a great job for us ..Respectfully Joyce and Steve Holcomb.

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Google Jan 12, 2023

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Google Jan 12, 2023

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Google Jan 12, 2023

Tech found problem that I didn't know about. Fixed issue I brought it in for, and David got the warranty to cover repair and car rental.

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Google Jan 10, 2023

Worked with Tommy Manuel. He helped make it a wonderful experience overall. Highly recommend and will be back for my future purchases!

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Google Jan 10, 2023

I couldn't be more pleased with my visit at motor mile Ford Tiffany was very pleasant and very prompt. I was hoping that the problem with my car was a factory problem and it would be covered but I'm very pleased with the cost of it I didn't know what to expect.i just wish I knew what really happened to it. Score of 1to10 10for sure thank you.

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Google Jan 10, 2023

David was very helpful and answered any questions that we asked. He was very knowledgeable about what needed to be done to our vehicle and gave options on how to approach the repairs.

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Google Jan 9, 2023

This dealership is top notch! They treat you like family and work extremely hard to get you exactly what you want! Thank you Shannon to an amazing buying experience:)

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Google Jan 9, 2023

EVERYONE WAS VERY HELPFUL GETTING ME IN A NEW VEHICLE, Tommy ,was a very thorough, down to earth, salesman he helped both me and my son get new Broncos thanks alot

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DealerRater Jan 7, 2023

Tiffany did a great job about letting ya know how long it was gonna be on your automobile

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Google Jan 7, 2023

Everyone was really nice and helpful. David was so friendly and made sure to tell us where to wait and that they had a play area for my granddaughter. And after my car was done David came and let us know and walked us to the car and area where I checked out. And the car drives better than it did when I had the tires done in Salem a while ago. I will be using Shelor every time from now on.

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Google Jan 6, 2023

Very nice, friendly and professional. Definitely will go back

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Cars Jan 3, 2023

This started as a day to take the older truck to get serviced. During the wait my wife came and picked me up and we enjoyed some localized events while waiting for service to be done. We got the message it was finished come and pick up ur auto we headed back to Shelors to get truck once truck I asked wife what’s next she said let’s take a look at what’s available at dealership. Once there met up with Bob asked him about other truck s in inventory and can we view them? He was very ...

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DealerRater Jan 3, 2023

Tiffany took good care of service request and the vehicle was ready at the agreed upon time.

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Google Jan 3, 2023

Randy Marshall at Shelor was great to work with on the purchase of my F150. Would highly recommend him!

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Google Jan 1, 2023

We have bought several vehicles from Shelor and they have never disappointed us. Mike was awesome and hooked us up with Randy Marshall and Randy was not only awesome but a pleasure to do business with.

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Google Dec 31, 2022

Went to fix a leaking tire, I was 3rd in line for the express lane, only waited an hour, found the nail patched it for a decent price about 27 dollars. Gave excellent customer service, everyone was really friendly especially Jack. Thank you.

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Google Dec 31, 2022

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DealerRater Dec 31, 2022

Always friendly. Prompt service. Will always bring my vehicles back in for service. Jack was awesome

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Google Dec 30, 2022

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Google Dec 30, 2022

Great Service!! Thank you!!

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Google Dec 30, 2022

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DealerRater Dec 28, 2022

No hassle, found the car I wanted and the process couldn’t have been simpler. Randy was a top notch salesman.

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Google Dec 28, 2022

Tiffany was GREAT! She kept me informed every step of the way and was very kind, courteous, and professional!

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Google Dec 24, 2022

They were so nice to me I want to go back

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Google Dec 24, 2022

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Google Dec 23, 2022

Great experience. Very professional. You can't get better service!!! Tiffany was exceptional!!!

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Google Dec 23, 2022

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Google Dec 22, 2022

Friendly customer service and excellent work. I am very satisfied with everything.

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Google Dec 20, 2022

Great! Very patient and helpful while I purchased my car.

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Google Dec 20, 2022

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Google Dec 20, 2022

Hilda was an absolute joy to work with. Friendly, caring, and above all professional. She made the entire process so easy to navigate.

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Google Dec 19, 2022

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Google Dec 19, 2022

I have always had great salesman at Shelor, no matter what dealership I bought from, wether it be Jeep or Ford

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Google Dec 19, 2022

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Google Dec 17, 2022

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Google Dec 17, 2022

Phillip was great to work with got me in a nice car same day.

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Google Dec 16, 2022

Friendly staff, let us know what our vehicle repair would cost before proceeding. Tiffant was very friendly and professional. Very satisfied

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Google Dec 15, 2022

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DealerRater Dec 13, 2022

We negotiated a trade in and buying of a vehicle from out of state. When we arrived the vehicle was just as described and there were no hidden additional charges added. Tim & Mike were very responsive in answering questions and took excellent care to make the deal happen! We would strongly recommend Shelor Motor Mile!!

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Google Dec 12, 2022

Outstanding service; on time; took less time than quoted; service coordinator kept me updated; Thanks to the service department!

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Google Dec 11, 2022

Pleasant and did not feel pushed. Salesperson was willing to answer questions. Made my experience buying a new car pleasant. I appreciate his patience

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DealerRater Dec 10, 2022

They got me in and out in a timely manner. They done all of the work they said they were going to do. I was very pleased with the way that they treated me while I was there they treated me with respect not just a $like most places do.

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DealerRater Dec 10, 2022

Nikki the person helping me was grest she was very friendly.. i woyld defiantly go back

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Google Dec 9, 2022

Highly recommended, been going here for several years because the other Roanoke dealers are too busy for my business. Always a great experience here

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Google Dec 9, 2022

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Google Dec 9, 2022

Prompt and accurate.

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Google Dec 9, 2022

Tiffany was very professional and helpful she kept me updated about the vehicle and what they were doing to the car I really appreciated her work ethics. you need more employees like her.have a bless day

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Google Dec 9, 2022

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Google Dec 8, 2022

David was very responsive and kept me informed on the progress of my vehicle repairs. Excellent service.

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Google Dec 8, 2022

Always a pleasure to work with Stacey she really takes care of you.

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Google Dec 8, 2022

Friendly stall and great service!!

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DealerRater Dec 8, 2022

Took me right in and change headlight bulbs. Had a comfortable waiting room with coffee. No appointment needed. Will use. Their service again and recommended to friends.

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DealerRater Dec 8, 2022

Very friendly staff and great service been buying cars here for over 25 years now!!!

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Google Dec 8, 2022

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Cars Dec 7, 2022

David Hagan owner always makes sure they deliver great service. I'm that extra customer. Joe Whiting service department was awesome. Sean Fleshman is the only salesman you want. A- rating

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Google Dec 6, 2022

I would like to thank all of the people in the service department. Everyone was kind and considerate. Especially Dave, even though the work took longer than expected, the time passed quickly due to the well designed waiting area. Good job everyone!

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Google Dec 6, 2022

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Google Dec 4, 2022

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Google Dec 3, 2022

Excellent customer service, kept me informed and even had repairs finished earlier than expected.

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Google Dec 3, 2022

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Google Dec 3, 2022

My service rep was Jordan Tibbs. She was fast, friendly, knowledgeable, and courteous.

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Google Dec 2, 2022

Thank you so much for helping me you guys are awesome! Thanks to Stacy for working with me and a special thanks to David. You'll do a great job. Thank you to the whole team.

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Google Dec 2, 2022

David was a huge help and answered all of my questions, we got there 2 hours till close because I got off late from work and he still found time to squeeze us in. Definitely a great experience.

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DealerRater Dec 2, 2022

We were on our way to Alabama from .Ine when my truck broke down. We went to motor mile Ford and told them our situation. Without hesitation they put my truck in the shop within 2 hours. They ordered what I needed, installed it in the truck and we were o. Our way thenext morning. Everyone there went out of there way to make sure we were taken care of. Extremely friendly people. I would recommend them to anyone.

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DealerRater Dec 1, 2022

Great,fast and friendly service very helpful sent a reminder text if they had mentioned they were doing a drive for toys for tots I would have brought a toy to contribute

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Google Dec 1, 2022

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Google Dec 1, 2022

Service was performed as and when promised. Service person was very nice and friendly.

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DealerRater Nov 30, 2022

Excellent friendly service and great communication. Tiffany and Corey were great considering the little mishap with my truck

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Cars Nov 30, 2022

Brian Lawless has been my Service Advisor for 10+ years. It is a pleasure for a Dealership the size of Shelor's to retain such a valuable Team Member and allow me as a customer the small-town dealership experience. Brian is always helpful and courteous.

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Google Nov 29, 2022

Brian always takes good care of my car issues. I really appreciate his help.

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Google Nov 29, 2022

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Google Nov 27, 2022

Hilda was wonderful from the moment I walked through the door!

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Google Nov 26, 2022


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