Very kind , helped us when we needed it
All my experiences at Shelor Motor Mile have been excellent. My 20,000 mile check up was no different. I was comfortable while waiting and ready to go in no time. Thank you for thinking of your customers!
I had my first oil change also a tire rotation from the service dept. I was there without appt. They got me right in and came to check on me . Angel worked with me through entire process excellent people skills. I was very pleased today.
Service was faster than anticipated and thorough. Thank you.
Timothy was Excellent he was extremely professional and found us the car we really was looking for thanks for everything very pleaesed.
They did a good job fixing my truck had a bad sensor on the ABS brakes they replaced and they also did updates on engine computer that entered free codes from Ford.
Service was top notch. Car was not only finished before estimated completion, Tiffany went above and beyond in friendliness, communication, and professionalism. Shuttle is a great perk and was very quick.
Good and fast sale with great service. Would enjoy having future buys from him and the company. Thanks
Mike from Ford was great to work with.He answered all our questions and concerns. He really worked hard for us to get what we wanted. I would come back because he made it a good experience
Nathan was very receptive to our needs and was very thorough in the services we received.I like most of all that he wasn’t pushy or anything with upcoming things that need to be addressed on our vehicle. This means a lot when someone wants to shop around for other services without feeling forced to just “do them while it’s already being serviced”. Thanks motor Mile Ford for being available without an appt! That means a great deal to the working class people.
Great buying experience, 2nd vehicle we’ve purchased at motor mile
Tiffany was very friendly and helpful. She explained everything that was wrong with my car clearly.
Easiest car buying experience I have ever had! Tommy was great!
My family and I recently bought our Ford Explorer from a different state and Shelor did our state inspection. I was very happy with how they treated me and I feel I made a good decision bringing our car to them. All staff were very personable and nice, which is worth a million.
Great hospitality & helped me get exactly what I wanted & needed !!
Very fast and efficient.
My experience was good today I just hate that you guys took the service on the weekends away.
Great experience. Phillip really listened to my needs/wants and helped make it it happen. Thanks so much!!!
Easy drop-off and pick-up. Quick service!
Randy Marshall was awesome! He worked hard to find the car that I wanted.
In a hurry to get an oil change and tire rotation, so I used the express lane. The shuttle driver took me to work and my car was ready when promised-great service!
Go meet with Jen and Tiffany they will definitely fix it right. Thank you ladies for taking care of my Ford. Will definitely be coming back again.
Dealership was friendly and got me in right away. They also gave me a ride home
Brendan was very professional and knew everything about my maverick purchase. Best ever
The service was professional an friendly from arrival to departure. David made sure everything was taken care of before he released my car to me.
David did an excellent job.
Towing my camping trailer from SC to upstate NY the power steering failed on my 2001 Ford Expedition. GOOGLE search located Shelor Motor Mile 33 miles away. The very booked service department squeezed me in and after much difficulty obtained the necessary parts. My local Ford dealerships will not service a vehicle over 10 years old. Initially greeted by Phillip Hylton and checked in by Stacy Arnold I was in good hands. I would go out of my way - and I did - to Christianson VA for outstanding friendly professional service. Next time I will make an appointment!
Service department was great, very friendly. The loaner vehicle was well equipped overall really good experience with them so far.
I was a good experience there be back there next time oil need change are time to trade vehicle
Tim was awesome told me all options in truck was very helpful with any questions
Randy Marshall did a great job at helping my mother and I find the a truck but not just any truck he helped us find the right truck based on what we were looking for. He was patient, helpful, and he cared about helping us! He never tried to steer us to any one specific make or model. He listened to what we were looking for and gave us the best options and explained everything we needed to know so we could make an educated decision. Once we decided on the truck we wanted we got to meet the Finance ...
Tiffany was clear on timing and expectations of work performed. Work was performed and completed earlier than expected, 100% satisfied
Stacey my service writer took good care of me. Service waiting lounge was very nice with coffee and water. Appreciated the voucher for the carwash. Shelor Service was top notch! Formal GSM of a Ford dealership .... I was very pleased !
A very positive experience. It was done efficiently and I did not have a long wait. I love the car wash voucher
David made a very frustrating issue with my car less frustrating. David followed through and did what he said he was going to do when he said he was going to do it. Thank you!!
I had problem getting the transmission repaired in a Ford Edge in a timely fashion. I think the problem was mostly with Ford Motor Co and not with Motor Mile Ford as it was warranty work. The transmission is working fine now
Vehicle pick up and drop off is very convenient and opens up availability.
Very nice and was very helpful in selecting a truck as well as being informative about the process
The service center was very quick and the process was very easy.
Despite the fact that their job is to sell you things and make money, the staff at Motor Mile Ford were completely honest and transparent with me about what needed to be done with my car. In fact, they didn’t charge me anything at all for all the advice they gave me, which was so generous and unexpected. Overall, I would highly recommend Motor Mile Ford to anyone looking for a dealership that values honesty and integrity. Their staff, specifically David and Charlie, are knowledgeable and friendly.
Excellent friendly service. Very easy to work with.
I am always happy with Stacy. She takes good care of me and my car. My car was fixed and returned to me earlier than expected!
Nathan in customer service was exceptional. Kept us informed and shared all the pertinent information we needed. He is definitely an asset to the dealership
Angel was helpful and able to get my car serviced as quickly as possible. Waiting area is a plus. Service bay is clean and staff work very hard.
They were very courteous and answered all my questions. The salesman made sure I knew how to operate all the accessories.
Jordan was great to work with. She understood exactly what I wanted and kept me informed throughout the service process.
It was another enjoyable visit to Motor Mile Ford. I like the relaxing lounge with all the comforts of home, clean restrooms, comfy seats, plenty of hydration. I went for a routine oil change, tire rotation ect..Thanks to David Moye the service advisor he found a recall for my vehicle that had not been done, and went ahead and completed it. Very pleasant and professional people.
I LOVE Motor Mile Repair shop! They are always so fast and super nice! It’s the cleanest repair shop I’ve ever been to. Tiffany is the best to work with!!
My Explorer was repaired in a timely manner and the service department were great to work with
Very friendly,great all around service and experience,thanks
In and out fast great service friendly smiling faces
Pleasant experience, efficient and friendly staff. The service department does a great job of communicating with the vehicle owner
We experienced a problem with our 2019 Ford Expedition on the way home to Texas and stopped at Shelor Motor Mile to have it checked out. Even though they were very busy and obviously we didn’t have an appointment, the courteous staff “worked” us into a spot in their schedule. Nathan kept us informed of the process of evaluating the car’s warning signals and what it meant. We certainly appreciated his kindness!
Went into the dealership already knew what I was looking for Tim was very helpful and made everything smooth and easy within one hour I was out the door with my new vehicle also cleaned and detailed
Go see the great staff for a pleasant buying experience.
Dedrick Taylor was absolutely amazing. He went the extra mile to help find exactly what I was looking for. I highly recommend Dedrick at Shelor Motor Mile, my experience was great from the moment I stepped on the lot. I will definitely be back for my next purchase.
Our guy was great ! Very informative and nice , loved the fast service!!!😉. The hole experience was very professional and will be bragging on how nice our truck is (Thank you all very much) !!!
Shelor was a life saver! Bought a truck from another dealer and turned out it had some undisclosed issues. Shelor got me in quickly. Tiffany was my service representative and was amazing. She kept me informed every step of the way. Very grateful for the quality service, professionalism, and customer service.
Great experience all around. Randy was great!
Very quick to get you in and I had a last minute service I needed and they were able to get it done within a timely manner. Tiffany L. from the service department was very friendly and helpful.
Excellent service. Friendly advisors
Tiffany was wonderful to work with! She gave me an estimated time it would take and they were finished much sooner than her estimate! She was very courteous and with a big smile the whole time! Thank you Tiffany!
I visited their service department today (March 14, 2023). I have confidence in their work. David provided excellent, five-star customer service.
The sales person Hilda worked really hard to get me into a vehicle. The car is very nice. I like it very much. She was a very nice person hard-working.
David was very helpful and friendly and when the vehicle was ready he called me and said it was ready to go thanks David
Everything is great Tiffany did a great job helping me out with my car 🚗 appreciate it and it only took two days and I was back on the road thank you again for everything ron
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