Customer Testimonials
Great experience and wonderful team! Helped me get my first car when I didn’t have a down payment to provide. Tim was a wonderful and understanding help to a first time car buyer.
My experience with Shelor has always been excellent, very satisfied and will always try to do business with them! Tiffany was excellent to work with, very nice, followed up with many updates and and everything was exactly as she said it would be!
The experience was great customer service was phenomenal. I would buy from Shelor again. Thanks to Greg, Phillip and Darren.
Very professional and wait time for service was quick and efficient
Vehicle was diagnosed and fixed same day which was great, my aggravation comes from the fact that I spent 30 mins on the phone days prior setting up the appointment giving all the information that was asked and thought was needed just to get a call first thing the morning of appointment (vehicle was dropped off night before) asking what needs to be done to the vehicle and that I didn't sign something which I did sign the night drop envelope but again happy with the service and timely manner it was done
Chris was great, kept me updated on progress and cost. Thank you
I had a wonderful experience with the staff who provided me with excellent service and a great attitude. I didn't have to wait for my appointment, and they effortlessly understood all my needs through text chat. After dropping off my vehicle, I was given a shuttle ride back home. The issues were taken care of and the shuttle picked me up in the afternoon to take my car back home. Overall, it was a fantastic experience.
Cade was such a pleasure to work with! Would highly recommend him and the finance team. Thank you, Carson, for the wonderful set up.
Austin at Shelor Motor Mile Service was the best! Kudos on the excellent customer service! He helped me get checked in and checked out in great timing and he was so patient with me!! Great job today!
Randy was fantastic in helping me secure my new ford
After 3 weeks and 6000 miles on the road needed an oil change on my Ford Maverick. Stopped in Blacksburg VA for two nights and called Duncan Ford in town and was told they could not help me tomorrow they were booked. I explained my situation and asked if they could suggest amy other place that might be able to help,” no I don’t know of any other place”! Got back online and saw Motor Mile Ford in Christianburg was just a short distance away. Gave service a call and they said sure no problem no appointment needed just come on ...
Phillip hylton is Probably the best sales person that l have ever dealt with and l have dealt whit a lot great sales person! By far. We bought from duncans last month and not very pleasant everything was a rush!
Once again, I'm a very happy customer. My salesman (Tommy)was on target and got all the paper pushed in record time. The finance guys and final paperwork guy were also great. They made the deal on my trade-in and new Explorer better and faster than my last 3 visits. It was pleasant and, yeah I'll be back.
Great experience
I was helped by Joshua beavers and randy Marshall, both of their customer service skills were outstanding.
Andrew was professional but also kind. He was patient with the process & took us to the end. When you go there, see Andrew, he will put you in the right vehicle for you. We love ours. Thank you Andrew for being so kind and giving us something that we can have for a lifetime.
Cade was great,the financial team was great .Got one of the best APR rates we’ve ever heard of .Got the vehicle of our dreams
Austin is a great advisor,all went well , no surprises, did a great job explained everything
Professional! Communicated effectively with me, the customer on what items required work on our vehicle.
Always take my truck for service here. Always have great service no complaints. I also take our other vehicles here for service
This dealer had a great selection to choose from and a very knowledgeable staff. Brendan was wonderful to work with. I left happy and in a new vehicle!
From the initial phone call, leading to the scheduled service, to the service advisor Tiffany, my experience was blue ribbon all the way! Being supported by Tiffany was one the best customer service relationships I've ever experienced. And as usual, the technicians results were spot on.
Tiffany and Darrell were great to work with! Very efficient and professional. I will definitely come back
Tiffany was super and reassuring. I appreciated everyone at Shelor Motor Mile.
5 star experience at Shelor Motor Mile, great salespersons- very patient, knowledgeable, and helpful, excellent finance team. I will purchase another vehicle from Shelor and recommend you do as well. Excellent service!
As always, excellent customer service. I have been getting service at motormile for years and always appreciate the job they do!
Tim was great to work with !
Very helpful and kept me informed the whole time. Tiffany we very good and pleasant to work with
Tiffany in the Service Department is great . Also , Mark Mullins in sales is your go to guy ! Both are excellent , exceed your expectations, courteous , and prompt to meet your needs . Excellent experience so far !
Tiffany in service is great and also Mark Mullins in Sales ! Very excellent company ! Thanks 🙂
Tiffany was great to work with. She was very responsive and let me know what was going on. Definitely going back.
I dropped my vehicle off with Stacey Arnold and she was super ! Shelor completed service in a timely manner.
They were able to get my car in and diagnose my car’s issue quickly
Treated fairly but my car left there with a new issue
This was my first service visit and was very positive experience. Friendly staff and kept me informed of what was going on with my vehicle
They did force or pressure any decisions to me to persuade me to make a quick decision
The Motor Mile Service Team sets a standard for kindness and professionalism. They are very clear with communications, stick to a tight schedule, know how to work as a team, and keep the customer comfortable. Great they work to a large scale and maintain available inventory for same day delivery. Thank you Patsy, Tiffany, Caleb, Don, and Shawnee. Super!
We overheated on I81. Pulled off and added antifreeze and found it it was running out the bottom. Made it to Ford and they worked us in right away. Within two hours they had us up on a lift and diagnosed my water pump was leaking. They had the part and had me in my way two hours later. Staff was friendly and waiting room comfortable. Happy we broke down close to this place.
Was the best experience I have had buying a car. No hassles. Jacob explained e everything to us. I would definitely recommend Jacob be your sales person.
Awesome company. Dustin, Nikki, Cory and Bobby are what all service departments need. The tech that repaired my car did a great job.
I had the pleasure of working with Randy Marshall, he was so understanding and helpful. Determined to find me a vehicle that fit what I wanted and he did. I love the SUV he showed me. He did a really great job
Great service!
GREAT
We enjoyed our purchase experience with Jacob and whole Shelor team! I would recommend this dealership to everyone looking to buy a new or used vehicle. Thanks Shelor Ford at The Motor Mile!
Great service, got my service done before lunch, well done by all the staff thanks
Great service, didn’t do me dirty and it’s much appreciated
Tiffany was great to deal with. She called within 2 hours to update status. All Work completed as requested.
They got my car in service and back to me, and less time than most dealerships could even do a diagnosis
They found my problem quickly and fixed it. Caleb was very friendly and helpful. He krpt me informed of what was happening. I am very pleased with my service.
Caleb was awesome!
Everything was first rate.
Tiffany was great. Car seems to be doing better than ever. Great work everyone.
I had a really good experience!!
My experience with Motor Mike Ford was very professional, extremely efficient, customer friendly, and responsive.
We had a check engine light go on. We stopped around closing time to ask for help. Tiffany was extremely helpful and kind. She made sure we were taken care of. We had traveled several hundred miles and were exhausted. Thanks to Tiffany we were able to get the part the next day and back on the road by noon.
Caleb was great confirmed the issue with the oil pan on my f150 and confirmed it was under warranty and that’s good news. The parts are on order I’m looking forward to getting this resolved.
Only thing that could be done better is communicate more by phone and less text msgs.
Perfect service and they finished faster than expected.
They done a good job. We are very appreciative for Yall doing that.
No bull. Straight forward with everything. Very personable and we felt like a priority! Top notch!!!
Very helpful and competent. We are very grateful.
Great always! Tiffany from Ford service did outstanding job helping me with repairs needed! Thank you very much!!!
Tiffany at Shelor Ford was wonderful in helping me get a car in for service, updating me regularly, and notifying me as soon as it was ready. It was a very convenient and organized process.
Great always! Tiffany from Ford service did outstanding job taking care of my car repair- thank you very much!!!
Philip our salesman was very helpful during our purchase of the 2016 Honda CRV on September 22 2023. We reccomend him very highly.
Very professional
I had a great experience. The team was very professional and made the process quick and easy.
Great place for your vehicle!! Take it to motor mile!!
Friendly staff, wonderfully appointed waiting room and shuttle features. I had one hiccup in today’s work included a tire rotation, which swapped the front and rear tires. In my F-350, the front are inflated to 60psi And the rear to 80psi per the door sticker. Halfway up the mountain, with no easy place to stop and correct the issue, I started receiving under inflation warnings As the now rear tires were at 60psi and the front at 80. This is basic stuff and the tech got it wrong. I’m glad I wasn’t towing as the outcome could have ...
The young woman was very helpful and knowledgeable about what we needed and took the time to answer our questions about our windshield wiper motor.
Excellent communication, completed the service ahead of the projected time, and was not trying to oversell additional services. Overall a great experience thanks to Caleb.
Philip was awesome to work with
Caleb was very helpful and kept me up to date on the details on my truck
Review by Lindsey Smythers I reached out to Ryan to come in and talk to him about numbers and check out a few Rav 4s. Well, I ended up upgrading my current Ford Escape to a 2023 Escape. He was more than understanding and accommodating when I switched from Toyota to Ford which shows how versatile he is as a salesman to be able to do any that Shelor has on their lots. He had no issues taking me to the other lot and helping me there. He was extremely knowledgeable about both, able to show me features and talk me ...
Didn’t have an appointment but they were able to fit me in quickly. Caleb did a great job of keeping me updated on the work being done to my vehicle.
Caleb wuz chill
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