Great service. Nikki’s always a joy to work with
Very professional kept me updated I was very pleased with David and shelor motor mile service
The were fast, professional, on time, and good with communication!
I was very pleased with the attention to detail and the friendliness of the employees.
Great service and they followed up to make sure I was satisfied with my visit, which I was!
My service advisor, Jordan was very kind, professional and knowledgeable. What an excellent representative for MM Ford.
David Moye was very nice and professional. He got my Suv back to me in a very timely manner.
Stacey Arnold is wonderful as always!
Great service and great communication! We worked with David the Service Manager and he was great!
So happy with our service and excited about our new car!!
Awesome is all I can say. From the Internet Department to Ford sales we were very pleased. Its a pleasure to do business with a team that appreciates you. Randy Marshall always is patient and listens to us. Thank You
Davit was extremely professional and communicated well throughout the process will definitely return for all my service needs
Great until now. This service was terrible. Did not fix problem with rear hatch opening. Told me they could when I called. Drove 40 minutes each way to bring it to them. Said they could not fuplicate problem and dropped it. Then had problems picking up car. Only one person working checkout. Only one person working in Ford area. Explorer is almost unusable. Rear hatch opens on its own. Do not trust it to haul cargo do not trust it to haul grandkids or dog. Do not trust it to use a bike rack Did it again This morning.
David is the kindest person to work with. He is clear, thorough, and makes you feel like a friend. Very trustworthy.
Very good people and very helpful Love them
Hi Jack..Thank you for the time you took to look into our issue with our tires.. With our coupon in our new car package, military discount and the claim filed with Michelin Tires we were very satisfied with the outcome. Our new tires look great! This was another happy outcome by dealing with Shelors.. This is the 5th vehicle we have purchased and I believe our needs will always be met there.. You personally did a great job for us ..Respectfully Joyce and Steve Holcomb.
Tech found problem that I didn't know about. Fixed issue I brought it in for, and David got the warranty to cover repair and car rental.
Worked with Tommy Manuel. He helped make it a wonderful experience overall. Highly recommend and will be back for my future purchases!
I couldn't be more pleased with my visit at motor mile Ford Tiffany was very pleasant and very prompt. I was hoping that the problem with my car was a factory problem and it would be covered but I'm very pleased with the cost of it I didn't know what to expect.i just wish I knew what really happened to it. Score of 1to10 10for sure thank you.
David was very helpful and answered any questions that we asked. He was very knowledgeable about what needed to be done to our vehicle and gave options on how to approach the repairs.
This dealership is top notch! They treat you like family and work extremely hard to get you exactly what you want! Thank you Shannon to an amazing buying experience:)
EVERYONE WAS VERY HELPFUL GETTING ME IN A NEW VEHICLE, Tommy ,was a very thorough, down to earth, salesman he helped both me and my son get new Broncos thanks alot
Tiffany did a great job about letting ya know how long it was gonna be on your automobile
Everyone was really nice and helpful. David was so friendly and made sure to tell us where to wait and that they had a play area for my granddaughter. And after my car was done David came and let us know and walked us to the car and area where I checked out. And the car drives better than it did when I had the tires done in Salem a while ago. I will be using Shelor every time from now on.
Very nice, friendly and professional. Definitely will go back
This started as a day to take the older truck to get serviced. During the wait my wife came and picked me up and we enjoyed some localized events while waiting for service to be done. We got the message it was finished come and pick up ur auto we headed back to Shelors to get truck once truck I asked wife what’s next she said let’s take a look at what’s available at dealership. Once there met up with Bob asked him about other truck s in inventory and can we view them? He was very ...
Tiffany took good care of service request and the vehicle was ready at the agreed upon time.
Randy Marshall at Shelor was great to work with on the purchase of my F150. Would highly recommend him!
We have bought several vehicles from Shelor and they have never disappointed us. Mike was awesome and hooked us up with Randy Marshall and Randy was not only awesome but a pleasure to do business with.
Went to fix a leaking tire, I was 3rd in line for the express lane, only waited an hour, found the nail patched it for a decent price about 27 dollars. Gave excellent customer service, everyone was really friendly especially Jack. Thank you.
Always friendly. Prompt service. Will always bring my vehicles back in for service. Jack was awesome
Great Service!! Thank you!!
No hassle, found the car I wanted and the process couldn’t have been simpler. Randy was a top notch salesman.
Tiffany was GREAT! She kept me informed every step of the way and was very kind, courteous, and professional!
They were so nice to me I want to go back
Great experience. Very professional. You can't get better service!!! Tiffany was exceptional!!!
Friendly customer service and excellent work. I am very satisfied with everything.
Great! Very patient and helpful while I purchased my car.
Hilda was an absolute joy to work with. Friendly, caring, and above all professional. She made the entire process so easy to navigate.
I have always had great salesman at Shelor, no matter what dealership I bought from, wether it be Jeep or Ford
Phillip was great to work with got me in a nice car same day.
Friendly staff, let us know what our vehicle repair would cost before proceeding. Tiffant was very friendly and professional. Very satisfied
We negotiated a trade in and buying of a vehicle from out of state. When we arrived the vehicle was just as described and there were no hidden additional charges added. Tim & Mike were very responsive in answering questions and took excellent care to make the deal happen! We would strongly recommend Shelor Motor Mile!!
Outstanding service; on time; took less time than quoted; service coordinator kept me updated; Thanks to the service department!
Pleasant and did not feel pushed. Salesperson was willing to answer questions. Made my experience buying a new car pleasant. I appreciate his patience
They got me in and out in a timely manner. They done all of the work they said they were going to do. I was very pleased with the way that they treated me while I was there they treated me with respect not just a $like most places do.
Nikki the person helping me was grest she was very friendly.. i woyld defiantly go back
Highly recommended, been going here for several years because the other Roanoke dealers are too busy for my business. Always a great experience here
Prompt and accurate.
Tiffany was very professional and helpful she kept me updated about the vehicle and what they were doing to the car I really appreciated her work ethics. you need more employees like her.have a bless day
David was very responsive and kept me informed on the progress of my vehicle repairs. Excellent service.
Always a pleasure to work with Stacey she really takes care of you.
Friendly stall and great service!!
Took me right in and change headlight bulbs. Had a comfortable waiting room with coffee. No appointment needed. Will use. Their service again and recommended to friends.
Very friendly staff and great service been buying cars here for over 25 years now!!!
David Hagan owner always makes sure they deliver great service. I'm that extra customer. Joe Whiting service department was awesome. Sean Fleshman is the only salesman you want. A- rating
I would like to thank all of the people in the service department. Everyone was kind and considerate. Especially Dave, even though the work took longer than expected, the time passed quickly due to the well designed waiting area. Good job everyone!
Excellent customer service, kept me informed and even had repairs finished earlier than expected.
My service rep was Jordan Tibbs. She was fast, friendly, knowledgeable, and courteous.
Thank you so much for helping me you guys are awesome! Thanks to Stacy for working with me and a special thanks to David. You'll do a great job. Thank you to the whole team.
David was a huge help and answered all of my questions, we got there 2 hours till close because I got off late from work and he still found time to squeeze us in. Definitely a great experience.
We were on our way to Alabama from .Ine when my truck broke down. We went to motor mile Ford and told them our situation. Without hesitation they put my truck in the shop within 2 hours. They ordered what I needed, installed it in the truck and we were o. Our way thenext morning. Everyone there went out of there way to make sure we were taken care of. Extremely friendly people. I would recommend them to anyone.
Great,fast and friendly service very helpful sent a reminder text if they had mentioned they were doing a drive for toys for tots I would have brought a toy to contribute
Service was performed as and when promised. Service person was very nice and friendly.
Excellent friendly service and great communication. Tiffany and Corey were great considering the little mishap with my truck
Brian Lawless has been my Service Advisor for 10+ years. It is a pleasure for a Dealership the size of Shelor's to retain such a valuable Team Member and allow me as a customer the small-town dealership experience. Brian is always helpful and courteous.
Brian always takes good care of my car issues. I really appreciate his help.
Hilda was wonderful from the moment I walked through the door!
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